Student feedback

Why seek student feedback?

With funding and tuition fees crucial to the education sector, student satisfaction is becoming increasingly important.

But how do you know how your students feel about their education? You ask them.

Student feedback is becoming a valuable tool in educational institutions and in the process is helping create learning facilities that better cater to a changed education landscape.

So why seek student feedback, how do you make it simple, and what can it tell you?


The value of student feedback

Educational institutions have long been dependent on reputation, with the best renowned as prestigious places of study that attract high-calibre students who go on to bright and illustrious careers.

These institutions often rely on tuition fees and government funding alike, with the better institutions commanding higher fees.

These days the education landscape is also increasingly competitive, with online and distance education, along with vocational training institutions affording students a wealth of choice when it comes to the higher education institution they choose.

That makes student satisfaction increasingly important in order to build a reputation that draws in the next intake of students.

In the process, student feedback allows students to engage in their learning journey, while offering the education institution the opportunity for continued improvement.


What to seek feedback about

What to seek student feedback about

Student feedback can be sought on all different aspects of student life – from the course structure to the services and physical amenity of a campus.


Course structure

Asking students about the course structure, including the way educational elements are delivered allows education providers to better tailor the courses to meet their students’ needs.


Teaching quality

Education is no longer a one-sided affair where the teacher or lecturer is the only one with the power to assess.

Allowing students to express their sentiment when it comes to the quality of teaching enables the education provider to gain a true insight into the classroom learning environment, including who the best performers are and where improvements can be made.


Learning environment

Whether it’s a lecture theatre, classroom or laboratory, the actual learning environment has a major bearing on the educational experience.

Asking students to express their sentiment about that environment can help identify areas where small but important improvements can quickly be made, or where funding might need to be directed in the future.



On a similar note, the general condition of the educational premises, including amenities like parking, toilets, dining areas etc can also impact the educational experience, so ascertaining the level of student satisfaction with the overall premises can help identify possible additions or improvements for the future.


Support services

The education experience is further accentuated by support services such as the student counsellors, administration and more.

Knowing how well these services support students and their educational experience is imperative to identifying gaps or areas where an institution excels.


Extra-curricular activities

Finally, most campuses offer social and extra-activities in the form of clubs, outings, activities, sports and events.

The question is: what do your students currently enjoy about their extra-curricular activities and what would they like to see offered in the future?


Ways to seek feedback

Ways to seek student feedback

All these areas for feedback can help truly enhance the educational experience, but how can you quickly and effectively get to the heart of what your students enjoy or wish to see implemented?

Traditionally this feedback has been sought using surveys or email questionnaires, but with modern technology there is a far more effective and immediate way to find out just how well an institution is servicing its students – instant feedback kiosks.

Instant feedback kiosks such as Moodly ExpressPods allow educational facilities to position feedback terminals around campus to facilitate feedback while the experience is fresh in the student’s mind.

Appealing, battery operated and easy to install, they can be readily programmed to ask the right questions at the right time in a bid to understand how satisfied your students are and how the experience could be improved.